Reviews

99.2 % – Would Recommend Us

 2015 Customer Reviews on Independence Automotive:
 

5 stars MICHAEL B Verified customer

Oil Change,went well, no problem as usual. Thanks for your help with the car. Appreciated the help. I look forward to seeing you soon.

5 stars DON G Verified customer

I have been more than satisfied with the service from Independence Automotive. I have both BMWs serviced and repaired there, and they have always been on time and at the quoted price. Pleasant people to work with.

5 stars Anonymous Verified customer

Been taking my vehicle to these guys about 10 years now, In that time, I’ve referred good friends — who have also been happy with their work. Prices seem fair, people are friendly. Nice to know I have someone to count on for vehicle maintenance and on a car with over 140k miles, that’s important!

5 stars SUZANNE F Verified customer

Everything that I requested was compleated

5 stars PETER R Verified customer

Once again we had a great visit. Car was serviced and even though we had an ignition light that came on before the service, we were told that they had tested the ignition for a fault, but would not replace the part as this time, as they were not 100% sure that it needed to be replaced at this time. Great news for us and the honesty as a service center is incredible. That’s why we keep going back to these people. Thanks for the wonderful service. Happy holidays.

5 stars JAMES B Verified customer

Customer service was good and I felt confident that I was getting top service.

 

5 stars MICHAEL F Verified customer

Paul and the team did a great job. They are honest, straightforward, and never try to sell you on repairs you don’t need. I highly recommend.

5 stars MONTY R Verified customer

As always, the best.

5 stars MICHAEL W Verified customer

Excellent service.

5 stars ROBERT B Verified customer

Excellent service. I always trust that Independence Auto looks out for their clients and recommends only what is needed to be done.

5 stars DON G Verified customer

I always feel I get a fair evaluation and repair on my cars. I like that they call before proceeding on expensive repairs. Pleasant people to deal with.

4 stars SUZANNE F Verified customer

As usual everything was handled in an efficient and professional manner.

5 stars CONNY L Verified customer

Great service, as usual. Their professionalism, knowledge, and timely service at Independence Automotive is top notch!!!

Thank you!!!!

5 stars MONTY R Verified customer

Awesome shop. Techs are great. Never upsell. Best on the area.

5 stars MICHAEL P Verified customer

Outstanding and quick work. Thanks for taking care of us again. You are the best!

5 stars MONTY R Verified customer

Best shop in town

5 stars Anonymous Verified customer

Great service! Paul did a great job sourcing parts for a reasonable price, saving me a lot of money compared to what the car dealership would have charged for my repair. The staff is professional, courteous, organized and punctual. Can’t recommend them highly enough.

5 stars BURTON C Verified customer

Always great service!

5 stars Anonymous Verified customer

Great little place.

5 stars MONIQUE M Verified customer

Repaired my vehicle, saved money by taking my vehicle there rather than dealer, serviced quickly, exhibited professionalism

5 stars JAMIE DANIEL V Verified customer

They always do a good job and take care me

5 stars Anonymous Verified customer

Loyal customer for years for a reason

5 stars LAURA O Verified customer

Quality service and workmanship. Very pleasant and personable.

5 stars Anonymous Verified customer

I have taken my car to them plenty of times and had no problems. They are very knowledgeable and honest.

5 stars DAVE L Verified customer

Hendrick BMW estimate was $1000.
Independence Automotive did the work for $600. Enough said.

5 stars JOHN G Verified customer

Excellent service and knowledge of my BMW and Landrover – wouldn’t take it anywhere else!

5 stars BARBARA S Verified customer

I trust you to always do a great job. You are dependable and kept me posted as to what was wrong and how much it would cost. Great jib!

5 stars BARBARA S Verified customer

Another great job. I trust you and know that my car will be repaired properly. It is a great feeling to know that you repair only what is needed! You kept me advised before the work ws done and the cost. Would never go anywhere else!

5 stars MONTY R Verified customer

Independence is simply the best. Done all my work for years. Worked on my Mercedes, Volvo, Toyota, Cadillac and Broncos over the years. Work is excellent and reasonable. Never upsell. Always give a quote and ask for a go ahead before commencing. Highly recommend.

5 stars Anonymous Verified customer

Always appreciate the knowledge, friendly service and special care Paul and the guys at Independence Automotive apply to their craft.

5 stars TRUDA N Verified customer

Very reasonable priced compared to the dealer.

5 stars BURTON C Verified customer

Great service as always…..

5 stars SUZANNE F Verified customer

There are two great things about my latest visit to your shop. I can now drive my car around without feeling that I am driving ” Uncle Buck’s ” monstrous Mercury, if you get my drift. The second thing is the peace of mind that I now have knowing that I won’t need another timing belt for 20,000 miles or six years. Neither of those two standards am I likely to achieve. Thank you again for your friendly service, you take time to respond to my questions and never patronize me because I am an older female.

5 stars SUZANNE F Verified customer

The great thing about the repair is the fact that my car no longer no longer drives like “Uncle Buck’s” monstrous Mercury and I have peace of mind in regards to the timing belt. Thank you, again for. By the way how long are these repairs guaranteed for?

5 stars SUZANNE F Verified customer

I am very pleased with you device and with the respect you give to my questions and comments.

5 stars ALLEN Z Verified customer

Have been a loyal customer for many years. Have recommended many friends who have recommended more people. If you want good service and don’t appreciate getting taken advantage of by a dealership Independence Automotive is for you. These guys (especially Shawn) know foreign cars very well and will give you the service you “need” instead of hard selling you on extras

5 stars SUZANNE F Verified customer

Everything was great. See you on Friday and hope I can line up a ride to bring the Camry back on Monday to replace the timing belt. Suzanne

5 stars DIANE / KEN T Verified customer

We have always been pleased with our service at Independence. We feel that are quite skillful and honest with their work, They are fair in their pricing..They contact you before any repairs are made. I would be glad to refer friends to this company. Diane Totherow

5 stars MICHAEL P Verified customer

There is no better place to have your car serviced than Independence Auto. The prices and service are outstanding.

4 stars Kraig K Verified customer

I may have found a mechanic I can depend on at Independence Automotive. I don’t trust mechanics. Let me just put that out there. I can’t tell you then number of times I have heard a mystery noise or had an indicator on my dash light up only to be told I needed way more than I actually do. How do I know this? Because I know enough about cars to see through the technical speak a lot of mechanics try to confuse you with and also because I always, always get a second (and sometimes third) opinion. Cars are like going to the doctor. Sometimes the first diagnosis is not always correct regardless of what the error code or service bulletin tells you. I had a car in the past make awful noises, I was told I needed a whole new wheel bearing assemble and then I find out from someone else I only had a stick wedged between the rim and the undercarriage and that’s what was causing the noise – no charge. Unfortunately there are still a lot of unscrupulous auto repair shops out there whose sole purpose in life is to upcharge whenever possible – to sell you services and parts you don’t need. Many dealers are the same way. Case in point, I took my current Ford Fusion to the dealer at 38,500 miles because I had a series of trouble lights come on suddenly and then my power steering completely failed 30 seconds later. I had to muscle the car there and darn near crashed on the way because it took a huge effort to turn the wheel. So I’m just 2,500 over my warranty period and the diagnosis is I need a complete steering rack & pinion system replacement. The cost $3200. What?! My new car is barely a year old, I’m within spitting distance of the basic warranty period and that’s what they want to charge me? I couldn’t even negotiate them down because I was so close to the warranty. I was so disgruntled at that point and I said, no way, just clear the trouble code and let’s see what happens. They cleared the code, the power steering came back and until this week I drove it another 50,000 miles without further incident. That’s two more years’ worth of driving and tells me there was absolutely nothing wrong with the rack & pinion. Well, the power steering issue happened again this week at 91,000 so I looked on Angie’s List hoping to find an A+ rated shop and someone I could work with. I took it to Independence Automotive in Pineville. In about an hour Dennis diagnosed that my control arms were causing too much torque resistance and causing the power steering sensor to trip. I was also getting a pretty wicked squeaking noise over bumps that I thought was just a bad strut, but I was told that the control arms were causing the noise too. Because I have trust issues I asked him for the error code numbers so I could look them up and see if he was full of it. Lo and behold, there was a service bulletin stating the same issue – excessive control arm torque. So I told him to replace the control arms, reset the error code, and what do you know, the car has never run better on the road. Power steering came back and as a bonus the squeaking disappeared. Time will tell if the steering issue happens again but for once I feel like I got a real diagnosis, not a guess, and the problem was solved. I also didn’t get pressured into buying additional parts and services I don’t need right now. He did mention the strut and some tire wear issues but I didn’t feel like I had to deal with it immediately. They are a little higher priced than other big name chain shops, but if they keep fixing the right things I will keep coming back. The total repair was done in less than 24 hours and cost $1200 for computer diagnosis, four control arms, and labor.

Independence Automotive Reviews in Year 2014:

5 stars ANDREW T Verified customer

repair was excellent

5 stars ELEANOR H Verified customer

As usual, the reception and service were outstanding!

5 stars TRUDA N Verified customer

The service that I received was very well. They were quick and knowledgeable.

4 stars ROBERT B Verified customer

Excellent service. Reasonable pricing.

5 stars COLETTE J Verified customer

Best service as always!

5 stars TOM D Verified customer

Independence Automotive and their staff have become family and we really trust and appreciate the work they have done on our cars for the last 10 years.

5 stars MONTY R Verified customer

Work done on time and very reasonably. Have had Independence look after my cars for nearly 20 years and I would not take them anywhere else.

5 stars MARCELLA, BRAD B Verified customer

We always get the best results and service from technicians that we trust. That is why we keep coming back when our older foreign cars have an issue!

Marcella & Brad Burks

5 stars TONY D Verified customer

I was pleased with the description of the problem and the response and solution to the problem.

4 stars ANAND K Verified customer

Great experience.. went on friend’s referral for the first time. The advise was conservative for an old vehicle rather than asking for un-necessary replacement parts. I’ll wait to give 5-stars after 2nd or 3rd service!

5 stars DANNY E Verified customer

Straight forward, good work at a fair price. Am a repeat customer for a reason.

5 stars PARRIS H Verified customer

I always get straight answers and great price for the work that needs to be done to my vehicles I wouldn’t go anywhere else.

5 stars MONTY R Verified customer

Independence has taken care of my vehicles for 20 years. They don’t try to sell you stuff you don’t need. They stand behind their work. Just an A+ establishment.

5 stars GLENN S Verified customer

Great service. Paul is always honest and prices are reasonable.

5 stars JEFF L Verified customer

Independence Automotive is technically strong and trustworthy. A few long term seasoned automotive experts make for a good business. I go there when I have a problem I cannot diagnose or solve myself. In my experience with Dennis this time, I find him quite competent and respectful.

Independence Automotive Reviews in 2013:

5 stars COLETTE J Verified customer

Excellent service as always. I’m so glad I found Independence automotive and have told many of my friends!

5 stars Anonymous Verified customer

Excellent service as always.

5 stars DAN M Verified customer

Professional every step of the way ! Quick turnaround. Will definitely use Independence Automotive of Pineville again.

5 stars JOE F Verified customer

Good experience. Friendly and knowledgeable staff. Problem resolved.

5 stars MONTY R Verified customer

Best shop in the area. Been doing my work for years. Won’t go any place else.

5 stars DIANE / KEN T Verified customer

Exceptional and professional service

5 stars Anonymous Verified customer

Very happy with service. I have an old car and they didn’t try and sell any other service that I might have needed. I will definitely be returning.

5 stars SUSAN S Verified customer

They were able to fit me in late on a Friday – and were very pleasant and quick in fixing my car. Thanks!

5 stars SUZANNE F Verified customer

I am very pleased with the service and the fair pricing at Independence Automotive. I believe I have found my new auto mechanics and could not be happier.

5 stars JOE T Verified customer

EXCELLNT SERVICE AND ADVICE ON CAR MAINTENANCE NEEDED ON NEXT VISIT. REASONABLE PRICES. I DO MISS A LOANER CAR BUT NORMALLY THE WAIT IS NOT VERY LONG (1 HOUR AT THE LAST VISIT).

5 stars Anonymous Verified customer

The staff was outstanding and the service was even better.

3 stars NATALIA R Verified customer

Paul was great. As a new customer, I really expected the best treatment. However, when I arrived early the day after the car was ready, the inspection had not been done as promised. I no longer had my ride waiting for me, so I had to wait 25 minutes for the car to get inspected, which caused me to be late for work. Also, two days later, my coolant light reappeared on my dash. I’m not very happy.

5 stars MICHAEL P Verified customer

Independence is the best place in the south Charlotte area for car repairs and maintenance. The service is top notch and efficient. The prices are fair. I will not take my cars anywhere else. I have learned that Independence is the best value in Auto Service.

5 stars PAUL P Verified customer

finally found a place that does perfect work and stands behind it too, thank you all so much , paul

5 stars BURTON C Verified customer

As always great work and thank you for same day service. You guys are great!

5 stars AUDREY R Verified customer

Wonderful experience every time.

5 stars Anonymous Verified customer

I brought my car there in the morning…they were very busy. But, they worked my car in and did a great job on the repair. I have relied on Independence Automotive for a couple of years now, and they have always done a great job at a very reasonable price.

5 stars Anonymous Verified customer

They did a great job on my car – drives like new. They are also very fair and honest. Recommend highly.

5 stars LINDA D Verified customer

Always pleased with the professional services provided.

5 stars DENNIS P Verified customer

They are very professional and describe in detail what is wrong and how it was repaired.

4 stars JOHN G Verified customer

Got me in and out within one day – water pump, brakes and oil change…great service

5 stars JASON E Verified customer

We would not trust anyone else with our vehicles. The guys at Independence Automotive are extremely knowledgeable, they stay behind their work, and are priced right. We recommend all our friends to Independence Automotive of Pineville.

5 stars Anonymous Verified customer

Excellent service at reasonable prices.

5 stars MICHAEL P Verified customer

The work as always was well done and prompt.

5 stars LINDA D Verified customer

It’s the comfort I feel dealing with Independence Automotive. I feel like they care about me and my BMW. Just peace of mind. Thank you guys.

5 stars BURTON C Verified customer

Great job!

5 stars DARREN L Verified customer

Always great prices and service! Fast and friendly! Thanks!

5 stars Anonymous Verified customer

I was keep informed of the fixes, cost and solutions to the problem. They checked all hoses and belts to ensure I would not have any mechanical problems when driving across country. I was very happy with the service I was given.

5 stars MICHAEL P Verified customer

Independence is the only place that will service my cars. They are through and professional. I don’t charge for every little service. The checked my AC for a problem and spent at least an hour. I was not charged. These guys are great. I cannot recommend them highly enough!!

5 stars JOE T Verified customer

Everything went very smooth & timely. A thorough job was done…very pleased.

joe

5 stars Anonymous Verified customer

Excellent service

Independence Automotive Reviews from Year 2012:

5stars RICK M Verified customer

Absolutely the best in the area. Honest, professional, and extremely knowledgable Staff. The guys are simply the best!

5stars BARBARA S Verified customer

You are the best! I can keep my car forever as lonf as you do all repairs. Great people, great service!

2 stars Julia M Verified customer

I am always on the lookout for good & honest mechanics that are conveniently located to work & home. I had high hopes for Independence Automotive. So, the other day I dropped my car off for them to diagnose a problem.  I left the car and they called me about an hour or so later to give me the quote.  They said that I needed a new power steering pump.  They quoted $800 for parts & labor to fix it.  However, doing some research & talking to other mechanics, I decided to take my car elsewhere for repairs. Needless to say, we found a shop that fixed the problem for around $175.  I am not sure if these guys were trying to rip me off, or if they just didn’t know any better, but either way, it was totally disappointing and now I don’t trust going back there again. :-(

5stars ASIA B Verified customer

Dennis and Shawn has great customer service skills. I am a woman so when I go to the shop I never feel as if I would be taken advantage of. They are both very knowledgeable and help out when they can. Thanks Guys!

3 years ago

5stars Anonymous Verified customer

Great service, quality work at a fair price.

3 years ago

5stars MONTY R Verified customer

Absolutely the best shop in the Charlotte area. I’ve used them for 20 years on several makes of cars. Never upsell you. Service is prompt and the personnel go the extra mile to be sure the customer is satisfies. Everyone despises car repairs, but it is comforting to take your vehicle where you know you can trust the folks and be fairly charged. Also, they warrant there work for much longer than most.

3 years ago

5stars KELLA B Verified customer

THIS IS THE ONE AUTOMOTIVE REPAIR AND MAINTENANCE SHOP IN TOWN THAT I TRUST TO DO A GREAT JOB AND TO BE FAIR AND HONEST.

3 years ago

5stars JEFF L Verified customer

I had a used car inspected before purchase and the mechanic was extremely thorough and found some things wrong that were important to know. Definitely worth the $95!

3 years ago

5stars ASHISH S Verified customer

Great service. Thank you.

3 years ago

5stars JAMES H Verified customer

Smart, fast, efficient, professional. Would highly recommend to anyone.

3 years ago

5stars JAMES H Verified customer

Professional, smart, fast. I would highly recommend them to anyone.

3 years ago

5stars TOM D Verified customer

Shawn took care of my flat in record time. We are so glad to have Independence Automotive in our lives because we can trust them with our car service.

3 years ago

5stars ASHISH S Verified customer

Awesome people, and great job.

3 years ago

5stars MONTY R Verified customer

The usual excellent treatment that I have come to expect from Independence.

3 years ago

5stars JOSH R Verified customer

Some of the quickest and most honest service I’ve had in a long time! Would highly recommend.

3 years ago

5stars DEVONA D Verified customer

The SERVICE ENGINE SOON light came on. The mechanic figured out what the problem was.

3 years ago

5stars MICHAEL P Verified customer

The Guys at Independence took great care of me like they always do.

If you need work on your car, Independence is the best place to go!!

3 years ago

5stars Anonymous Verified customer

Friendly, nice guys.

3 years ago

5stars BARBARA C Verified customer

I will certainly take my business here again! Not only were they polite, but fixed my car in a very timely manner and explained to me what caused the problem and the best way to fix it.

3 years ago

5stars PAUL P Verified customer

Shawn is great. very helpful and gets the job done. very informative in showing what maybe wrong and seeing the parts that are bad. follow up is great when needed as a double check if ever needed

3 years ago

5stars JERMAINE B Verified customer

Really like the service here! I bring all my vehicles here, no where else.

3 years ago

5stars DEVONA D Verified customer

Great service on my emergency!

3 years ago

5stars RENEE G Verified customer

They are great because they keep you in the loop as to what is happening with your car. They have weekend availability.

3 years ago

5stars WILLIAM F Verified customer

I have found you guys to be the best…. I appreciate both Shaun and Paul for you honesty, skill, and knowledge as it relates to Mercedes Benz and Range Rover. You guys are fair with your pricing and you seek ways to make the customer happy. Additionally, everyone that I have recommended to you guys has been pleased. – Thanks

3 years ago

5stars Anonymous Verified customer

As before, I received very fast and professional service. My car was repaired at a reasonable price. I was particularly pleased with the quick service, which allowed me to not have to use a rental car.

3 years ago

4stars MIKE D Verified customer

I appreciated the response to my issue with the positive cable and oil change due however a issue. When I arrived the radio was working. Evidentally during the cable repair there must have been a surge with the radio on and I presently have to send to a Panasonis shop since the screen will not engage to give me access to operate. Do not know the cost at this point but may be quite high.

3 years ago

4stars Anonymous Verified customer

No nonsense – guys get right to the point and my estimate was very acurate

3 years ago

5stars KEN D Verified customer

The guys at Independence Auto are awesome! The boss man is real laid back and a cool dude! They do prompt great work!

3 years ago

5stars Anonymous Verified customer

I was extremely happy with the service at Independence Automotive. As soon as I arrived (without an appointment), they took a look at my car. They very quickly and accurately diagnosed the problem, and repaired my car while I waited. All at a very reasonable cost. Their employees are talented, professional, and friendly.

3 years ago

5stars JEFF S Verified customer

I was extremely happy with the service at Independence Automotive. As soon as I arrived (without an appointment), they took a look at my car. They very quickly and accurately diagnosed the problem, and repaired my car while I waited. All at a very reasonable cost. Their employees are talented, professional, and friendly.

3 years ago

5stars Anonymous Verified customer

Great service.

3 years ago

5stars DENNIS P Verified customer

Quote was spot on,repair was timely and price was hundreds less than the dealer.

3 years ago

5stars JERMAINE B Verified customer

Always great experience here! Fair and honest pricing!

3 years ago

5stars LOU L Verified customer

As always, outstanding service. Small town approach to doing business the right way. Always feel at home.

3 years ago

5stars SUSAN M Verified customer

5 gold stars for effort and amicable people. However, my car chugged as I made my way down Rt 51 and kept doing so for two more hours as I did errands. My brother says check the oxygen sensors. What do I know? If it’s operator error, I should be able to show you what happens as I drive. Always a possiblility… Thanks so much for being great people who really try. See you soon, I’m afraid.

3 years ago

4stars BARBARA S Verified customer

The Best! I never have to worry about any repairs that are done to my car. They are honest, reasonable and you know your car is repaired properly. As long as my MB I will use Independence!

3 years ago

5stars Anonymous Verified customer

My car window motor went out in the rain and I could not get my car in elsewhere for days. I was referred to Independence Automotive and I was able to get my car in that same day and it was fixed within a timely fashion. I was provided great service and knowledgeable expertise regarding my make/model of vehicle.

3 years ago

5stars RICK M Verified customer

You guys are STILL the best! Thanks for working with us!!!

3 years ago

5stars DON G Verified customer

excellent

3 years ago

5stars JOE T Verified customer

Good communication about what needed to be done and reasonable prices.

3 years ago

5stars MICHAEL P Verified customer

Great work as always!

3 years ago

5stars SUSAN M Verified customer

A great experience as always. Car problem diagnosed correctly and and corrected beautifully. Loved time in office; lots of cheery people coming through and Skipper being his wonderful canine self.

Susan McCarthy

3 years ago

5stars JOANNA B Verified customer

Love all the guys at Independence Automotive!! They are friendly, knowledgeable, and honest. It’s a always a great experience and I’m thankful to have mechanics who have integrity.

3 years ago

5stars LINDA D Verified customer

I feel like I am in good hands with Independence Automotive with my BMW. The staff is very knowledgeable and explain my service concerns in layman terms. To me, their phone number is 704 BMW-HELP.

3 years ago

5stars Anonymous Verified customer

I have found Independence to be a great alternative to the typically high priced dealership service departments.

3 years ago

5stars RICK M Verified customer

Top notch! You guys guys are the best! Thanks so much! Car runs great! It’s great to finally have an honest, reliable establishment to take our cars to for service. Rock on Guys!

3 years ago

5stars LAURIE W Verified customer

Trustworthy and knowledgeable in every way. I came in at 4pm needing emergency service due to 6 a.m. travel the next morning. Brake pads and rotors were replaced. The owner and the mechanics went above and beyond, and that adorable pug in the office and 2 pups in the garage are adorable! I would highly recommend.

3 years ago

5stars GINGER M Verified customer

I was taken very well care of, Paul did not want to do anything that the truck did not need so he went with the simple fixes first that did not cost me anything. When that did not work , I was shown the vehicle was out of alignment and the knock sensor on the car was shown to me and I knew everything they were doing every step of the way. Great communication and I was also taken back to my house and picked up which was very important to me. Thanks guys.

3 years ago

5stars Anonymous Verified customer

After providing a comprehensive estimate, they were able to come in at the estimated price. The work was well done and the car was ready as promised. Nice, polite, good service without condescending attitude. I’ll have these guys do more work on my ride.

3 years ago

5stars MICHAEL P Verified customer

I have been a customer of Independence for about 2 years. I have received nothing but superior service.

The work is well done and completed before the promised time. Last week I brought my car in work and asked have the coolant flushed and filled. Denise called back to tell me that it was not necessary. Many place would have done the job anyway, charging me for unneed work.

Again, this is a great auto shop!

3 years ago

5stars JASON C Verified customer

I have used this garage many times and have always been real pleased. I would reccommend there services to my family and friends.

Thanks Jason

3 years ago

5stars LINDA R Verified customer

My experience with Independence Auto has been exceptional. This latest visit in which a electrical door part had to be replaced happened without a hitch. Sean is wonderful. The Company is fairly priced but the service is priceless!

3 years ago

5stars BARBARA S Verified customer

Thank you for being a great honest repair shop. I can now drive my car ’til I die….no more dealerships for me. Thanks for showing me the AC on/off button!

3 years ago

5stars KEN D Verified customer

The guys at Independence Auto of Pineville always do a great job. They are very efficent and I have alwyas been pleased with thier work on my cars!

3 years ago

4stars KEVIN M Verified customer

You guys are going a good job.

3 years ago

5stars MARCELLA, BRAD B Verified customer

We can always depend on great service and honest prices from our friends at Independence Auto!

3 years ago

4stars MIKE D Verified customer

I appreciate working with Jason who always seems to go all out in explanation and support.

Independence Automotive Service Quality Reviews from 2011:

5stars RICK M Verified customer

You guys are the best! Great work! Great service! Incredibly understanding! Thanks so much!

4 years ago

5stars ASHISH S Verified customer

Great service, resonable rates. They even dropped me to my work! Excellent.

4 years ago

1stars JACQUELINE B Verified customer

I am truly disappointed in the most recent repairs done at your establishment. I continued to bring my car back and forth and you did not admit any mistake. After being a customer for five years I expected much better service. You made no arrangements to compensate me for the work that did not fix the problem. I have lost all confidence in you. I wish you well.

Jacqueline Bradley

4 years ago

5stars CHARLES B Verified customer

Considering the nature of the problem, I was very pleased that Independence was able to get to it and resolve it very quickly. They were informative, reasonable and easy to work with. My only complaint is that they don’t have loaners.

4 years ago

5stars MICHAEL P Verified customer

Thanks for the great work you did to repair the brakes on my old car. You were thorough and professional. Your price was fair and the work was done in less than a day.

With your help, I expect to keep my 94 Sable another 10 years.

I recommend you to everyone I know!!!

4 years ago

5stars TOM D Verified customer

Our family has received consistent quality care for all our cars at Independence for 10 years and highly recommend them.

4 years ago

5stars ANTHONY L Verified customer

These guys took great care of me! It is nice to have a mechanic you feel you can trust to give you top service at a far price! I would definitely recommend these guys to anyone!

4 years ago

5stars ANTHONY L Verified customer

These guys took great care of me! It is nice to have a mechanic you feel you can trust to give you top service at a far price! I would definitely recommend these guys to anyone!

4 years ago

5stars CHRIS B Verified customer

Service was excellent. Very nice and welcoming. Explained what was happening. Good price and I felt well taken care of.

Chris Burnett

4 years ago

 

 

BMW Service and Mercedes Repair, Charlotte NC